Interview with Zalando: Care for Customers and Partners

Facts and figures


Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone has to work at their best to deliver an excellent service. It does not matter whether you are working in the fulfilment department or in customer care.

What about Cross-border Ecommerce check outs; Yes or No?

Facts and figures

Selling cross-border comes with a lot of challenges. The best approach for your organization is based on many different elements. Usually the first shift in the approach is made based on whether you’re a retailer or a brand. As a retailer, your main issue in most cases the margins you’re having

E-Commerce: Say 'Si!' to Spain

Facts and figures

Did you know that the Spanish economy’s growth is stronger than that of Germany or The Netherlands, and that consumer spending is increasing? Would you be surprised about the fact that 63% of Spanish online customers buy cross-border or that online marketing costs in Spain are often much below th

Online internationalisation for brands

Facts and figures

Which online internationalisation strategies make sense for brands? International online sales can be an interesting path towards growth for brands. However, just as retailers, brands face a number of challenges when determining their strategy to sell online across borders. Which strategies make se

Handle with care: European consumers and their perception of data protection

Facts and figures

Consumer perception of data security varies across Europe, Retailers and Social Media score low on trust. Salesupply offers advice on how customer trust can be increased.
The average European is not happy with the way their data is treated by companies they do business with, finds a report issued by Symantec in February. The researchers surveyed over 7,000 respondents across seven European markets; UK, France, Germany, Denmark, Spain, Netherlands and Italy and learned nearly 60 per cent have experienced a data protection issues in the past.   Spanish consumers ar

Dutch cross- border shoppers like China, Germany, the UK and the US

Facts and figures

In 2014, 20 percent of Dutch online shoppers have bought something on a foreign webshop, spending a total amount of about €390mn. This was revealed by a new report published by the Dutch branch organization Thuiswinkel.org, based on research conducted in collaboration with PostNL and GfK.
  In 2014, 20 percent of Dutch online shoppers have bought something on a foreign webshop, spending a total amount of about €390mn. This was revealed by a new report published by the Dutch branch organization Thuiswinkel.org, based on research conducted in collaboration with PostNL and GfK. The figures show that about 3 percent of all Dutch online purchases are cross-border. The most popula

 

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