Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone has to work at their best to deliver an excellent service. It does not matter whether you are working in the fulfilment department or in customer care.
Read about the key findings from Payvision’s annual cross-border e-commerce survey that show much reason for optimism!
Selling cross-border comes with a lot of challenges. The best approach for your organization is based on many different elements. Usually the first shift in the approach is made based on whether you’re a retailer or a brand. As a retailer, your main issue in most cases the margins you’re having
With a total B2C e-commerce turnover of $567.3bn in 2013, Asia-Pacific was the strongest e-commerce region in the world in 2013, as it surpassed Europe ($482.3bn) and North America ($452.4bn). In comparison with 2012, the Asian-Pacific B2C e-commerce turnover grew by 44.6%, which was the highest gro
Did you know that the Spanish economy’s growth is stronger than that of Germany or The Netherlands, and that consumer spending is increasing? Would you be surprised about the fact that 63% of Spanish online customers buy cross-border or that online marketing costs in Spain are often much below th
Which online internationalisation strategies make sense for brands? International online sales can be an interesting path towards growth for brands. However, just as retailers, brands face a number of challenges when determining their strategy to sell online across borders. Which strategies make se
Salesupply, expert in helping companies to sell online cross-border, has published a new Whitepaper offering valuable information on how to sell on Amazon in the US if you are a foreign retailer. We have compiled Infographics with stats and facts about Amazon in general, the US e-commerce market, al
Consumer perception of data security varies across Europe, Retailers and Social Media score low on trust. Salesupply offers advice on how customer trust can be increased.
The average European is not happy with the way their data is treated by companies they do business with, finds a report issued by Symantec in February. The researchers surveyed over 7,000 respondents across seven European markets; UK, France, Germany, Denmark, Spain, Netherlands and Italy and learned nearly 60 per cent have experienced a data protection issues in the past. Spanish consumers ar
In 2014, 20 percent of Dutch online shoppers have bought something on a foreign webshop, spending a total amount of about €390mn. This was revealed by a new report published by the Dutch branch organization Thuiswinkel.org, based on research conducted in collaboration with PostNL and GfK.
In 2014, 20 percent of Dutch online shoppers have bought something on a foreign webshop, spending a total amount of about €390mn. This was revealed by a new report published by the Dutch branch organization Thuiswinkel.org, based on research conducted in collaboration with PostNL and GfK. The figures show that about 3 percent of all Dutch online purchases are cross-border. The most popula
Internationalization always sounds exciting: opportunities, growth, revenue…and of course, nobody likes to talk about mistakes. Just do it, right? But what if the most commonly made mistakes could be easily avoided? At Salesupply, we help (and have helped) a wide range of highly diverse businesse